Newcastle Permanent

I joined Newcastle Permanent (NPBS) in Jun 2018 to work on existing and new features to improve the customer experience of their Internet Banking solution. Over time I worked In addition I also worked on parts of the new banking app, and am currently involved in delivering Newcastle Permanents’ open banking solution.

Open banking

As part of the Consumer Data Right introduced by the Australian Government, NPBS is currently implementing an Open Banking service that allows consumers to share their NPBS financial data with other banks and financial service providers.

Customers will be able to connect to NPBS from another bank or financial institution, and then select the account data they wish to share.

Enter customer ID screen — Enter customer ID

One time password screen — One time password

Select accounts screen — Select accounts

Confirm data sharing screen — Confirm to share

Once confirmed NPBS customers can manage their data sharing arrangements in Internet Banking

Manage data sharing screen — Manage data sharing

Account permissions screen — Account permissions

Mobile app

In 2020 NPBS re-built their mobile banking app which I assisted with UX and UI for a number of features including order accounts, scheduled payments, edit payess and edit billers.

Payees & billers

Delete biller interaction

Statements

Internet banking

During my time at NPBS, I have worked on numerous new and existing features in Internet Banking including statements, overseas travel advice, sort accounts, login and logoff screens, feedback, online account opening and am currently implementing a brand refresh.